At Royal Aquarium, we aim to provide a smooth and transparent return experience for all our customers. Please read the guidelines carefully before requesting a return.

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1. Return Eligibility

• Return Period: All return requests must be made within 3 days of receiving your product.

• Condition: The item must be unused, undamaged, and in its original packaging.

• Proof of Condition: A clear unboxing video showing the product condition and explaining the reason for return is mandatory.

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2. Return Process

To initiate a return, please contact us through any of the below methods:

📞 Phone/WhatsApp: +91 79759 96260
📧 Email: royalaquarium6@gmail.com

• Our team will guide you through the return steps.

• Shipping Costs: Return shipping must be covered by the customer.

  • If not paid in advance, it will be deducted from the refund.

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3. Product Inspection

Once the returned item reaches us, our team will verify the condition based on:

• The submitted unboxing video

• Actual product condition

Credit / Refund Issuance:

After a successful inspection, the refund  will be processed within 7–10 business days as per our refund policy.

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4. Non-Returnable Items

The following items cannot be returned:

• Fish & Live Animals

• Food items

• Medicines

• Fragile items

• Aquarium plants

• Any perishable or sensitive goods

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5. Warranty

• No products sold by Royal Aquarium come with warranty or guarantee.

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6. Cancellation Policy

• Orders can be cancelled before dispatch only.

• Once dispatched, no cancellations are accepted.

• If a cancellation is approved:

  • 15% deduction will be applied from the total bill.

  • Courier charges are non-refundable.

Refund/credit will be issued within 7–10 business days as per our refund policy.

 

Fake Replacement Request Clause – Royal Aquarium

To avoid misuse of the replacement policy, the following rules apply:

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Replacement Verification Process

If a customer sends back a product claiming “not working”, “not fitting”, or “defective”, we will follow this strict process:

1. Customer Sends the Product to Us

• The customer must first send the product back to our store for verification.

2. We Record a Full Verification Video

After receiving the product, we will record a complete video from start to end, showing:

• The same product the customer returned

• Checking and testing the product online

• Showing that the product works perfectly

• Showing proper fitting/installation (if applicable)

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If the Product Works in Our Verification Video

This is considered a Fake Replacement Request.

Penalty Applied

• ₹600 Fake Replacement Penalty

• Customer must also pay all shipping charges (both sides)

• No replacement will be issued

• The same working product will be sent back to the customer

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If the Product Truly Does NOT Work

• A genuine replacement will be provided

• Customer only pays return shipping

• No penalty will be applied