Return Eligibility We want you to be happy with your purchase. If you are not satisfied, you may request a return under the following conditions:

• Return Window: Return requests must be raised within 7 days of receiving the product.

• Condition: Items must be unused, in original packaging, and include all tags/accessories.

• Damaged/Defective Items: If an item arrives damaged (including glass tanks or heaters), please report it within 24 hours of delivery with photos or video proof so we can issue a replacement or refund.

2. How to Request a Return To initiate a return, please contact our support team:

• Phone/WhatsApp: +91 79759 96260

• Email: royalaquarium6@gmail.com

Please provide your Order ID and images/video of the issue to help us resolve it quickly.

3. Shipping & Fees

• Defective/Wrong Products: We will cover the return shipping costs for damaged or incorrect items.

• Change of Mind: If you are returning a product due to personal preference, the customer is responsible for return shipping charges.

4. Refunds Once the returned item is received and inspected at our facility:

• Refunds are processed within 5–7 business days.

• The amount will be credited back to your original payment method.

5. Non-Returnable Items For safety and hygiene reasons, the following cannot be returned unless they arrived damaged:

• Perishable goods (fish food, live plants).

• Opened chemicals or medications.

• Used filter media.

6. Cancellation Policy

• Before Dispatch: Orders can be cancelled free of charge before they are shipped.

• After Dispatch: If the order has already been shipped, it cannot be cancelled. You may return the package after delivery (return shipping rules apply).