Thank you for shopping at Royal Aquarium! We are committed to delivering your products promptly, safely, and with full transparency. Please review our shipping guidelines below.

1. Order Processing Time

• All orders are processed within 1–2 business days.

• During high-volume periods, shipments may experience slight delays.

• If any unexpected delay occurs, we will notify you via email or phone.

• Orders are not shipped on weekends or public holidays.

2. Packing Details

We take great care to ensure your products are well-protected during transit.

Dry Goods & Accessories

• Items such as filters, pumps, food, medicines, lights, and other accessories are packed in durable boxes with proper cushioning.

• Every product undergoes a quality check before packing and dispatch.

3. Damage Policy

If your product arrives damaged, we are here to help.

To claim damage:

• A clear, uncut unboxing video from the moment the package is opened is mandatory.

• This video helps us verify the issue and process your claim smoothly.

Claims cannot be accepted without proper video proof.

4. Delivery Timeframe

Once your order has been shipped, you will receive a Shipment Confirmation Email along with tracking details. Tracking updates typically reflect within 12 hours.

Estimated Delivery Times

• South India: 3–5 business days

• North India: 4–7 business days

• North East India: 7–8 business days

• Karnataka: 1–3 business days

• Remote/Rural Areas: Delivery may require collection from the nearest courier center.

Business Days:

Monday to Friday

5. Shipping Partners

We work with reliable logistics providers to ensure timely and safe delivery:

• India Post – For accessories and non-fragile items

• Delhivery – Fast and safe logistics

• Professional Couriers

• Shree Maruti Courier Service

6. Important Notes

• Delivery timelines may vary depending on your pin code, courier availability, and regional conditions.

• Once dispatched, orders cannot be redirected to a different address.